Shipping, Returns, Refunds Policy

  • *Free shipping above 75USD/100CAD valid only in US & Canada.

 

  • Orders will be shipped in 2-7days on an average. Kindly note, every product is made to order, hence, the shipping times may vary. 

 

  • We do our best to offer color accurate photography of the designs. Please be mindful that color calibrations often vary between devices. You are advised to view the designs on different devices (laptop, different phones, etc.) if you're unsure. Products may vary in actuality

  • If the product is damaged or undelivered, you can e-mail (info@goingacross.space) and we'll issue you a refund after investigation.

  • Orders can be cancelled within 24hrs, by writing an email to info@goingacross.space
  • Orders can be returned within 14days, by writing an email to  info@goingacross.space

  • Deliveries are always the customer's responsibility, to receive the package, and if missed, it's their responsibility to follow the carrier's instructions to fetch the package.

  • Any applicable customs taxes and duties are not included in the checkout. These are determined by the customs agency in the destination country. The customs agency or the shipping company notifies the recipient to pay these charges, so that the shipment can continue to its destination. It is the responsibility of the customer to pay any duties, taxes or other similar charges. If you refuse to pay these additional amounts, your delivery will be returned. Provided that the product is in its original condition, the cost of your purchase will be refunded (minus the shipping cost). Items are declared at purchase value for exporting and under no circumstances, will the documents be falsified.
  • All Gift Card sales are FINAL.
  • Gift Cards cannot be returned; resold; cancelled; used to purchase other Gift Cards, due the product's digital nature.
  • Gift Cards do not expire, and there are no fees associated with any Gift Cards.

  • If you violate these Gift Card Terms, we suspect or believe that a Gift Card was obtained, used, or applied to a purchase fraudulently, unlawfully, or otherwise in violation of these Gift Card Terms, or use any Gift Card in a manner that we suspect or believe is fraudulent, misleading, deceptive, unfair, or otherwise harmful to Going Across, its affiliates, or its customers, we reserve the right, without notice to you, to cancel, hold, void, or refuse to accept such Gift Cards without a refund, suspend or terminate accounts, suspend or terminate the ability to use our services, cancel or limit orders, and bill alternative forms of payment.

  • Title and risk of loss for Gift Cards pass to the purchaser upon our electronic transmission of the Gift Card to the purchaser or the designated recipient, our delivery to the carrier, or at the time of purchase for in-person transactions, whichever is applicable. Gift Cards must be obtained from Going Across or an authorized third party. You are responsible for safeguarding your Gift Card from unauthorized use. Going Across will not be responsible if any Gift Card is lost, stolen, destroyed, or used without your permission. Going Across is not responsible for, and assumes no liability to you for any unlawful conduct or fraud by any third party associated with any Gift Card.
  • GIFT CARDS ARE PROVIDED ON AN 'AS IS' BASIS. WITHOUT LIMITING THE DISCLAIMER OF WARRANTIES CONTAINED IN GOING ACROSS’ TERMS OF USE AND TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT REPRESENT OR WARRANT THAT A GIFT CARD WILL ALWAYS BE ACCESSIBLE OR ACCEPTED. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE AND OUR VENDORS SHALL NOT BE LIABLE TO ANY PERSON OR ENTITY FOR ANY DIRECT OR INDIRECT LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR OTHERWISE), INJURY, CLAIM OR LIABILITY OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM THE GIFT CARDS OR USE OF SUCH GIFT CARDS. IN THE EVENT THAT WE ARE FOUND LIABLE TO YOU AND TO THE FULLEST EXTENT PERMISSIBLE BY LAW, YOUR SOLE REMEDY WILL BE TO RECOVER ACTUAL AND DIRECT DAMAGES WHICH SHALL NOT EXCEED THE LAST BALANCE HELD ON YOUR GIFT CARD.
  • We reserve the right to make changes to these Gift Card Terms, at any time without notice, from time to time at our sole discretion. All terms and conditions are applicable to the extent permitted by law. If any of these terms and conditions are deemed invalid, void, or for any reason unenforceable, that term and condition shall be deemed severable and will not affect the validity and enforceability of any remaining terms or conditions.
  • Any queries: info@goingacross.space . We're always here to help you out.